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Help Center

Answers to the questions we hear most. Still stuck? Email support@maxandme.net and a human will reply.

Last updated October 25, 2026

1. What is Max & Me?

Max & Me is an activity journal you share with friends. Record walks, runs, bike rides, kayak trips, golf rounds, gym workouts and more, see your routes on the map, earn badges, and follow friends to see what they have been up to.

2. How do I track an activity?

Tap the plus button in the app, choose the activity type, and tap Start. Max & Me records your route with GPS while you move, even with your screen off. Tap Pause to take a break and Finish when you are done. You can add photos, notes and tagged places before saving.

Make sure location access is set to "Always" or "While Using" with background permission so routes keep recording when your phone is in your pocket.

3. Who can see my activities?

Nobody but you, unless you choose otherwise. Every entry is private by default. Toggle "Public" on an entry to let people who follow you (and anyone who visits your profile) see it. You can change this at any time.

4. How do I follow friends?

Open the Search tab and type a name. Tap a profile, then tap Follow. Their public entries will appear in your feed, and you can see their public places and routes on the map.

5. How do I update my profile?

Open your profile and tap Edit. From there you can change your name, bio, location and pet details, and choose which details are visible to others.

6. How do I manage my photos?

Tap your profile picture to upload new photos, delete existing ones, or choose a new profile picture.

7. How do I change or reset my password?

Use the "Trouble logging in?" link on the login screen to receive a password reset email. If you signed up with Google or Apple, your password is managed by them.

8. Can I use Max & Me on the web?

The web app is in development. Soon you will be able to sign in at maxandme.net to browse your activities, maps, feed and messages from any browser. Tracking new activities will stay in the mobile app, where your phone’s GPS lives.

9. How do I delete my account?

Follow the steps on our account deletion page. Deleting your account permanently removes your profile, activities, photos, places, routes, follows and messages.

10. Contact support

Need more help? Email support@maxandme.net, or use "Send feedback" in the app’s settings to report a bug with a screenshot attached.