Privacy Policy

We collect the following information when you use Max & Me:

• Account information: your name, email address, and the identifier provided by Google or Apple if you sign in with those services. We never see your Google or Apple password.
• Profile information you choose to add: a bio, your city and state, your pet’s name, breed, birthday, size and photos.
• Activity data: when you track a walk, run, bike ride, kayak trip, wheelchair session or golf round, we record the route (GPS coordinates), distance, duration, pace, elevation, start and end time, and any photos, notes or places you tag along the way. Gym, golf, poker and grooming entries store the details you enter about them.
• Social activity: the people you follow, reactions and comments you leave on entries, and the messages you send to other users.
• Saved places and planned routes you create on the map.
• Device and app information: a push notification token, your app version and build number, and the time you last signed in.
• Usage information: which profiles you view and basic interactions inside the app, used to understand how Max & Me is used.
• Feedback: if you send a bug report or suggestion from inside the app, we receive the text you write, optional screenshots, and technical details about your device and app version.

Max & Me uses your device’s precise location only while you are actively tracking an activity. With your permission, tracking continues in the background so your route is recorded even when your screen is off. Tracking stops when you end or discard the activity.

Your route is stored as part of the activity entry. We also store a general location (city and state) on your profile if you add one. We do not track your location when you are not recording an activity.

You can turn off location access at any time in your device settings. Activity tracking will not work without it, but the rest of the app will.

We use the information we collect to:

• Provide the service: record and display your activities, draw your routes on the map, calculate stats and badges, and show your journal and feed.
• Connect you with friends: let people you follow, and people who follow you, see the entries you choose to share.
• Deliver messages and notifications, including a push notification when someone messages you.
• Keep the app working: diagnose crashes and bugs, prevent abuse, and keep your account secure.
• Improve Max & Me: understand which features are used so we can make the app better.
• Communicate with you about updates to the app or these policies.

We do not sell your personal information, and we do not use it for third-party advertising.

Your activities are private by default. Only you can see them unless you mark an entry as public. Public entries, saved places and planned routes can be seen by other signed-in Max & Me users who visit your profile or follow you.

Your profile (name, photos, bio, pet details and city) is visible to other signed-in users so they can find and follow you. Your email address is never shown to other users.

Messages are only visible to you and the person you are messaging.

We use a small number of companies to run Max & Me. They process information on our behalf and may only use it to provide their service to us:

• Google Firebase hosts our database, user accounts, file storage and this website.
• Mapbox provides the maps, route directions and route previews. Map requests include the map area you are viewing.
• Google Maps Platform provides place search when you tag a location.
• Expo delivers push notifications to your device.
• Sentry collects crash reports and performance data so we can fix bugs.
• Anthropic generates a short title for feedback reports you submit. Only the text of your report is sent, never your activity or location data.
• Apple and Google provide sign-in if you choose to use them, and the App Store handles app distribution.

We may also disclose information if required by law, to protect the rights and safety of our users, or as part of a merger or acquisition (in which case this policy continues to apply).

We keep your information for as long as your account is active. You can delete individual activities, photos, places, routes and comments inside the app at any time.

You can delete your entire account by following the steps on our account deletion page. When your account is deleted we remove your profile, photos, activities, stats, saved places, routes, follows, reactions and conversations. Feedback reports you submitted are kept in anonymized form without any link to you.

We may keep limited records where required by law or to resolve disputes, and backups are cleared on a rolling basis within 30 days.

You are in control of your information. You can:

• Edit your profile and choose which profile details are visible from the app’s settings.
• Keep activities private, or make individual entries public.
• Turn push notifications on or off in the app and in your device settings.
• Revoke location, camera and photo permissions in your device settings.
• Request a copy of your data, ask us to correct it, or ask us to delete it by emailing support@maxandme.net.

Depending on where you live you may have additional rights under local privacy laws. We honor those requests regardless of where you are.

Your data is encrypted in transit and at rest. Access to your information is restricted by account-level security rules so that other users can only see what you have chosen to share. No system is perfectly secure, so please use a strong, unique password and keep your device up to date.

Max & Me is not directed to children under 13, and we do not knowingly collect personal information from anyone under 13. If you believe a child has created an account, please contact us and we will delete it.

We may update this policy as Max & Me evolves. When we make material changes we will update the date at the top of this page and, where appropriate, notify you in the app. Continuing to use Max & Me after a change means you accept the updated policy.

Questions about privacy? Email us at support@maxandme.net and we will get back to you.